- Inhalt:
- If you strive for a customer-centric culture, you have to understand the customer's journey-every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer's touchpoints with your company. Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer journey mapping program for success, introduces tools and techniques to execute the journey mapping process, and explains how to go deeper to test your understanding and take action.
Titelinformationen
Titel: Customer Experience: Journey Mapping
Autor*in: Walters, Jeannie
Verlag: LinkedIn
Kategorie: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
3692
Exemplare
3692
Verfügbar
0
Vormerker
Max. Ausleihdauer: 180 Tage