die Onleihe Verbund Rheinland Pfalz. Managing Customer Expectations for Managers

Seitenbereiche:

Managing Customer Expectations for Managers

Managing Customer Expectations for Managers

Autor*in: Toister, Jeff

Jahr: 2016

Verfügbar

Inhalt:
Customer service managers may not be on the front lines, but they can create systems and processes that help ensure that the organization's service promises match what it actually delivers. Customer service expert Jeff Toister helps managers identify what a typical customer expects, where those expectations come from, and where your organization might be vulnerable. He explains how to perform a marketing and communication audit to find out whether your company's messaging matches what it is delivering. Then learn how to use data (such as surveys and product returns) to identify areas where service is routinely falling short. Last, he helps you uncover opportunities to reinforce appropriate expectations with customers, including response time expectations for various service channels (phone, email, and social media).

Titel: Managing Customer Expectations for Managers

Autor*in: Toister, Jeff

Verlag: LinkedIn

Kategorie: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse

362 Exemplare
362 Verfügbar
0 Vormerker

Max. Ausleihdauer: 180 Tage